“Being an advocate of consumerism in the healthcare industry is like being a Cubs fan in Chicago. You’ve got to have hope and patience…” These were direct words from Chairman Ann Mond Johnson during her keynote presentation at the Employee Benefit News Private Healthcare Exchange Conference in Chicago last month. BenefitsPro was there and captured Ann’s ideas about consumerism and what it all means for the healthcare industry.
“We’re realizing that stress can make us sick … and employers should work on addressing that problem,” she said. Employers should also be attentive to employees’ financial problems and concerns, which take a toll on workers and productivity.”