We understand how confusing benefits can be. To help guide users through selecting the right benefits for them, ConnectedHealth offers multi-faceted support and resources. We make sure that consumers have access to guidance and assistance at every step.
- Insurance Resource Center: We offer a library of articles covering the nuts and bolts of health insurance, written in friendly, easy-to-understand language. Users can understand the basics of insurance, find information on how to find a plan that has the level of financial risk they feel comfortable with, and what trade-offs they are making regarding their premium and out-of-pocket expenses.
- Dynamic Help: Our robust help console connects people to the answers they need as they research plans, benefit structures, insurance concepts, or other related topics. Clients can customize the Help content to include their own articles, content, documents, or videos.
- Call Center: ConnectedHealth’s call center offers the best in breed capabilities and call service. Our call center is US-based, and staffed with licensed health insurance agents. Our call center abilities include inbound and outbound calling, call volume management, scripting integration, call recording, TTY stations that are audited weekly, a proprietary WFM system, coordination of care (for example migrating a population (e.g. retirees) from one type of coverage to another, and we record all calls, among other capabilities.
- Live Support: The ConnectedHealth site can offer integrated Live Chat and Co-Browsing capabilities, either with our own call center staff or in conjunction with your own customer service staff.
Continuous Improvement
We engage in ongoing user testing of our user interface and optimization of our support center. We consistently hear from users and our testing audience that they find the ConnectedHealth platform easy to use, and that it’s easy to understand how to choose the benefits that makes the most sense for their families.