This week, Brian Kalish at Employee Benefit Adviser published a new Q&A with ConnectedHealth President Joe Donlan. In the article, Joe shares his view on where the private exchange industry is headed and how brokers fit into the exchange system.
I think there is a big place for private exchanges. They are taking the administrative burden off of human resources departments, which is big. Then you add the layer of the market becoming retail oriented and the ability to provide interactive and personalized tools that go beyond just a transaction and allow you to provide value to an individual employee throughout the life cycle.