The online retail world has been setting the trends in the way people shop for years now. So, how do those trends impact healthcare? And why should employers take notice? In a new guest article in SHRM online, ConnectedHealth Advisor Ann Mond Johnson talks about what’s ahead for employee benefits and why the retail world and healthcare will continue to intersect.
“The health sector has seriously lagged behind other industries in its adoption of technology and in efforts to be more consumer-centric. Fortunately, there are signs that this is changing. Private exchanges show promise, precisely because they are designed as a retail experience.”