Privacy Policy

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This privacy policy governs your use of this web site and any content, products or services made available from or through www.connectedhealth.com, including any subdomains thereof (“website”). The website is made available by ConnectedHealth LLC, hereafter referred to as “ConnectedHealth”.

By visiting this website and requesting information, products or services related to insurance and offered on or through this website, you agree to the terms of this privacy policy, as they may be amended from time to time. This privacy policy is incorporated into, and part of, the website terms and conditions of use (“terms of use”), which governs your use of this website in general.

If you have questions or concerns regarding this statement, please contact us.

What we collect and use
“Personally Identifiable Information or personal information” is information that can identify you as a specific individual, such as your name, telephone number, email address, Social Security number, credit card number, etc. and may include any information involving your health or medical history. ConnectedHealth respects your privacy and the confidentiality of your information, but we do collect personal information in order to allow you to register for an account, process your insurance application, and to better assist our customers. When you register for an account we collect personal information from you such as your name and your email address. When you choose to apply for an insurance plan, we collect additional personal information from you such as your residence address. ConnectedHealth also may obtain non-personally identifiable information such as your use of our websites, communication preferences, which websites you visited immediately prior, the most popular ConnectedHealth web pages visited, and the total number of visitors, etc.

Disclosure to third parties
ConnectedHealth does not disclose your personal information to third parties, except for the following:

  • Insurance companies, licensed agents and authorized health savings account (HSA) trustees or administrators. If you submit an application for an insurance product offered by us, then we will disclose your personal information to your chosen insurance company to process your application. If you submit an application for an insurance product offered through an insurance agent or agency with whom we have associated, then we may disclose your personal information to that agent or agency to process your requested quote or application. If you complete an enrollment form for a health savings account offered through an authorized HSA trustee or administrator with whom we have associated, then we may disclose your personal information to that trustee or administrator to enroll you in an HSA.
  • Legal obligations. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process on our website.
  • In the event ConnectedHealth goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and a notice on the front page of our Web site of any such change in ownership or control of your personal information.

ConnectedHealth may collect aggregated, non personal information for internal purposes (e.g., aggregated trend analysis) and may provide this information to third parties for purposes including but not limited to, market research.

Children
Our websites do not intentionally solicit or collect personal information about children under the age of 13. If you are under 13 and would like to use our website, please ask a parent or guardian for assistance.

Security
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage is 100-percent secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security or that our security measures will prevent its computers from being illegally accessed, and the personal information on them stolen or altered. Any transmission of data at or through our website is at your own risk.

Links to other sites
This website contains links to other sites that are not owned or controlled by ConnectedHealth. We neither endorse, make any representations nor accept any liability (whether direct or indirect) for such third-party websites or their content, products or services offered at those websites, or by their sponsoring companies. Nor is ConnectedHealth responsible for the privacy practices of other third-party websites. We encourage you to look for and review the privacy statements of each and every website that you visit through a link on ConnectedHealth’s website.

Technology: cookies/web beacons/pixels
A persistent cookie is a small text file that is stored on a user’s hard drive for record-keeping purposes. Cookies have many benefits to enhance your experience at our website. We use cookies on this site. We use both in-memory session ID cookies and persistent cookies. We use in-memory session ID cookies to make it easier for you to navigate our site. An in-memory session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.

The in-memory session ID cookie authorizes you to pass from one page to another without having to re-supply your credentials. The in-memory session ID cookie contains neither your password nor any personally-identifiable information. The in-memory session ID cookies is a security token indicating that you are a valid user. The persistent cookie is used for site analytics and also does not contain any personally-identifiable information you submit while on our site. It allows us to track and target the interest of our users to enhance the experiences on our site.

If you would prefer not to have the benefits of cookies, your Internet browser can be adjusted to treat cookies in different ways. Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security. However, you should also understand that rejecting cookies might affect your ability to interact with the ConnectedHealth website.

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. This privacy policy covers the use of cookies by ConnectedHealth websites only and does not cover the use of cookies by any advertisers.

We also collect certain technical information from your computer each time you request a page during a visit to our websites. This information may include your Internet protocol (IP) address, your computer’s operating system, browser type and the address of a referring website, if any. We collect this information to enhance the quality of your experience during your visit to our site and will not sell or rent this information to any third parties.

We use various website analytics tools and technologies regarding activities on our website that require storage of web session data. The overall aim of these tools is to aid in making the website easy to use and to proactively identify and correct error conditions. These tools and technologies are also used to assist website visitors who report problems in the use of our website. Stored web session data is never sold or rented to third parties and is purged when these purposes have been fulfilled.

Access to your personal information
If your personally identifiable information changes you may correct or update it by making the change on the “My Account” page.

Upon your request, we will delete your personally identifiable information from our active databases and where feasible from our backup media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to ConnectedHealth from our servers.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Co-Branded Pages
From time to time we may enter into co-branded relationships. When we enter into these types of relationships we will not collect or share any information from the referring site with whom we have as a co-brand. Personal information collected when you are on these co-branded sites is governed by our privacy policy.

Use of the website outside of the United States
To the extent that you are accessing the website while domiciled outside of the United States, you acknowledge that the personal information you are providing ConnectedHealth is collected and stored in the United States and therefore consent to the transfer of information to and storage of the information outside of your domiciled country and in the United States.

Changes to the ConnectedHealth privacy policy
ConnectedHealth reserves the right to change, modify or amend this policy at any time. However, if there are changes made to the use of users’ personally identifiable information in a manner different from that stated at the time of collection we will notify you by posting a notice on our website for 30 days.

Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us at help@connectedhealth.com or via postal mail at 321 N. Clark Street, Fifth floor, Chicago, IL 60654.

Updated January 26, 2012